24/7 IT Support

Our friendly staff are here for you anytime, day or night

 
 

About Us

We are a highly skilled Melbourne-based IT Managed Services Provider, specialising in delivering  comprehensive technology solutions to small-to-medium businesses across Australia. Our mission is to ensure your business achieves its goals with the most effective and seamless IT support solutions.

We know that the landscape and workflows of modern business are rapidly changing, and we are here to help you stay at the top of your game. At Cumulus IT Solutions, we are about putting a human face to the technology, and providing a one-stop shop for all of your IT and security needs, so you can just focus on your business. 

We offer flexible client packages to suit every business size and model. With over 12 years' expertise and experience in the industry, you can rest assured that your business is in safe hands.

Contact us today to arrange a free consultation appointment.

 

Client Packages

Contact our friendly team for a free consultation session to put together a package that's right for you and your business.

COVID19 Offer:
We know that times are tough at the moment! If your business has been adversely impacted by pandemic lockdowns, Cumulus IT Support is temporarily offering reduced service rates for Pay-As-You-Go and Retainer package services to support local and Australian businesses through the pandemic. Please let us know in the contact form below or during our free consultation session so we can put a suitable package together for you.

 

Ad Hoc

One-off IT troubleshooting and support to solve those pesky tech problems. Love us, and leave us, with zero ongoing commitment.

Something not syncing right? Internet connection buggy? Need some virus protection installed? Want to purchase and install some licensed software?

 

We charge a competitive hourly rate of $80, pro rata after the first hour. A great option for individuals or home office support!

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Pay as you go

Check out our range of service offerings below - see anything you like?

Let us put together a competitive custom service package for you. Fixed term, fixed rate, and quality you can count on.

A great flexible option to implement the speciality IT solutions you need to elevate your businesses to the next level.

retainer membership

Need ongoing IT support but don't want the hassle and overheads of your own in-house team?

 

Let us be your reliable and responsive IT support desk. We have several service level options that we would love to discuss with you.

Month by month agreements, and no lock in contract required!

 

Our Services

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We deliver high quality cloud computing services to provide you with innovative and flexible systems and economies of scale.
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Don't be caught out unprotected. We are experts in reducing your risk of cyber attacks, and protecting you against threats to your systems, networks and businesses.
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We set you and your teams up with optimal and seamless work environments to enable your business to achieve its goals.
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Let us operate as your virtual IT department or consult with your existing IT team to provide elevated IT support services.
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We can effectively and securely manage and maintain your servers on-premise or in the cloud 

 
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Say goodbye to physical phones - let us provide you with the latest cloud-based phone system so you can have an automated and professional call centre at your fingertips.
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Seamless network management on-premise or in the cloud 

 
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We can provide valuable Cyber and Technology training and awareness to your teams.
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Want to progress your business to a new platform or solution? Let us project manage your migration for seamless integration.
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Secure, monitor and manage your company mobile devices including smartphones, tablets, laptop devices from the cloud.
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We offer end to end website and application design, development and delivery.
 
Need something else? Contact us for a free consultation session to see what we can do for you.
 

Services Register

Cloud Computing

Infrastructure As A Service (IAAS): virtual servers, storage, cloud networking

Platform As A Service (PAAS): middleware, database management, operating system, development tools

Software As A Service (SAAS) Hosting: applications, web-based software, on-demand software, hosted software

Cyber Security

Cyber security assessments

Cyber security architecture 

Offensive security testing (red teaming)

Defensive security testing (blue teaming)

Development of security policies & procedures

Vulnerability assessment and management

Risk assessment and management

Compliance regulations (industry frameworks)

Cyber security tooling setup and support 

Development of cyber incident and major incident playbooks

Data loss prevention solutions 

Counter measures and threat hunting solutions

Continuous security improvement

Identity management

Cyber security awareness training

Workplace Services

Enterprise mobility services

IT Support Services

Technical support or breakfix services

Remote troubleshooting capabilities

Installation assistance and basic usability assistance

Server Support

Server setup and support

Office 365 setup and support

Email Exchange setup and support

Website & App Development

Planning, design, testing and launching of website and app projects

Network Services

LAN (Local Area Network) setup and support

WAN (Wide Area Network) setup and support

Broadband and Internet Installations

Wifi setup and support

Firewall setup and support

Tech Training

Customised training for you, your employees, and/or your IT Team across a range of technology services

Consultancy &
Project Management

Project consultancy and implementation advice

Project initiation, planning, excution, monitoring and controlling, closing and delivery

Mobile Device Management (MDM) 

Updating software and device settings

Monitoring compliance with organisational policies

Securing end-user mobile devices

Remote control

Supports smartphones, tablets, laptops and Internet of Things (IoT) devices

Mobile device support (mobile apps)

Cloud PBX

Voicemail to email transcription

Auto attendants (call flows)
Automatic call recording

Intelligent call forwarding

Built-in conferencing

Inbound call queueing

 
 
 
 
 
 
 
 
 
 
 

Client Reviews

"Cumulus IT Solutions provided invaluable support on a number of projects including the establishment of a new wifi portal, the migration of legacy infrastructure to Azure , and the onboarding of Office365. They have a fantastic work ethic and would certainly recommend them for future projects." Brett Wilby, Project Manager

"I worked very closely with Sydney during my time at Healthcare of New Zealand. Sydney was part of the Networks Solutions team as the technical lead for the WAN migration project. I was always impressed by Sydney's knowledge and initiative, he has strong analytical and problem solving skills, integrity and is a good team player. I can highly recommend Sydney and his team for any future technical solutions projects." Preyapar Bullot, Senior Program Coordinator 

"Sydney and the team provided great support to our healthcare business and was a key member of the technology solutions team" Richard Williams, Director of Contracts and Funding 

"Sydney and the team were always fantastic to deal with, they could explain technical points in a way the rest of the business could understand. They are always positive with a great can-do attitude. A pleasure to work with." Lucy Wormald, Change Manager 


"When I needed to refresh the website for my Pilates business last year, Trish and Sydney were right onto it. They professionally scoped my brief for what was needed, researched app plug-ins on my behalf and presented me with great options. They created me a wonderful design and have been providing me with ongoing support ever since. I have received lots of compliments from my clients and the public - job well done." Lynn Materne, Business Owner, Limber Strength & Stretch Conditioning

 

Cumulus IT Solutions is supporting you and your business Australia-wide

 

Contact Us

Give our friendly team a call on 1800 316 749 or fill out the contact form below to arrange a call or email back.
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Thanks for your enquiry, we will get back to you shortly.

 

If you need something addressed ASAP, please feel free to give us a call on 1800 316 749.