24/7 IT Support
Our friendly staff are here for you anytime, day or night
We are a highly skilled Melbourne-based IT Managed Services Provider, specialising in delivering comprehensive technology solutions to small-to-medium businesses across Australia. Our mission is to ensure your business achieves its goals with the most effective and seamless IT support solutions.
We know that the landscape and workflows of modern business are rapidly changing, and we are here to help you stay at the top of your game. At Cumulus IT Solutions, we are about putting a human face to the technology, and providing a one-stop shop for all of your IT and security needs, so you can just focus on your business.
We offer flexible client packages to suit every business size and model. With over 12 years' expertise and experience in the industry, you can rest assured that your business is in safe hands.
Contact us today to arrange a free consultation appointment.
Contact our friendly team for a free consultation session to put together a package that's right for you and your business.
We know that times are tough at the moment! If your business has been adversely impacted by pandemic lockdowns, Cumulus IT Support is temporarily offering reduced service rates for Pay-As-You-Go and Retainer package services to support local and Australian businesses through the pandemic. Please let us know in the contact form below or during our free consultation session so we can put a suitable package together for you.
One-off IT troubleshooting and support to solve those pesky tech problems. Love us, and leave us, with zero ongoing commitment.
Something not syncing right? Internet connection buggy? Need some virus protection installed? Want to purchase and install some licensed software?
We charge a competitive hourly rate of $80, pro rata after the first hour. A great option for individuals or home office support!
Pay as you go
Check out our range of service offerings below - see anything you like?
Let us put together a competitive custom service package for you. Fixed term, fixed rate, and quality you can count on.
A great flexible option to implement the speciality IT solutions you need to elevate your businesses to the next level.
Need ongoing IT support but don't want the hassle and overheads of your own in-house team?
Let us be your reliable and responsive IT support desk. We have several service level options that we would love to discuss with you.
Month by month agreements, and no lock in contract required!
Want to progress your business to a new platform or solution? Let us project manage your migration for seamless integration.
Secure, monitor and manage your company mobile devices including smartphones, tablets, laptop devices from the cloud.
Infrastructure As A Service (IAAS): virtual servers, storage, cloud networking
Platform As A Service (PAAS): middleware, database management, operating system, development tools
Software As A Service (SAAS) Hosting: applications, web-based software, on-demand software, hosted software
Cyber security assessments
Cyber security architecture
Offensive security testing (red teaming)
Defensive security testing (blue teaming)
Development of security policies & procedures
Vulnerability assessment and management
Risk assessment and management
Compliance regulations (industry frameworks)
Cyber security tooling setup and support
Development of cyber incident and major incident playbooks
Data loss prevention solutions
Counter measures and threat hunting solutions
Continuous security improvement
Cyber security awareness training
Enterprise mobility services
IT Support Services
Technical support or breakfix services
Remote troubleshooting capabilities
Installation assistance and basic usability assistance
Server setup and support
Office 365 setup and support
Email Exchange setup and support
Website & App Development
Planning, design, testing and launching of website and app projects
LAN (Local Area Network) setup and support
WAN (Wide Area Network) setup and support
Broadband and Internet Installations
Wifi setup and support
Firewall setup and support
Customised training for you, your employees, and/or your IT Team across a range of technology services
Project consultancy and implementation advice
Project initiation, planning, excution, monitoring and controlling, closing and delivery
Mobile Device Management (MDM)
Updating software and device settings
Monitoring compliance with organisational policies
Securing end-user mobile devices
Supports smartphones, tablets, laptops and Internet of Things (IoT) devices
Mobile device support (mobile apps)
Voicemail to email transcription
Auto attendants (call flows)
Automatic call recording
Intelligent call forwarding
Inbound call queueing